Professonial Encounter

 


 Meeting customers is always an interaction situation, whether you like it or not. Every person has his own history, beliefs, culture, through which he experiences the world. Professionals task is to mirror the client. Body language, gestures and demeanor all send messages. Active listening and getting down to the customer's level and wondering together strengthens trust. Professionals have to speak in the same way as the customer, according to the customer's tempo. Professional gestures tell the customer that he is being listened to.

Bad previous experiences of abuse of power affect the customer's relationship with employees. It slows down the creation and building of trust

An equal relationship of trust requires reciprocity, respect and compassion. It is important not to rush. The professional must know how and when to give the client a dialogic space. A professional has responsibility and promotes interaction.

It was good for a professional to be empathetic. Professional can show them feelings, but the professional's own feelings should must not burden the customer. Ethical encounter requires the skill to face differences and difficult situations. Timing when talking about difficult topics is an important skill to learn to notice. It increases with professional experience

 

Terveyden ja hyvinvoinninlaitos. 2023. Kunnioittava kohtaaminen ja vuorovaikutusosaaminen. Retrieved from: https://thl.fi/aiheet/alkoholi-tupakka-ja-riippuvuudet/ehkaiseva-paihdetyo/puheeksiotto-ja-mini-interventio/kunnioittava-kohtaaminen-ja-vuorovaikutusosaaminen. Updated 7.13.2023. Accessed 5.2.2025 

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