Sosionomiopiskelijan Customership, ethics and interaction skills kurssin blogi

Good quality of social and health care means that it is customer-centric, fast and that the client gets received the right service in the right place at the right time. Friendliness and service-mindedness of the staff is important. Health care activities must be based on evidence and good care and operating practices. Activities must be of high quality, safe and appropriately implemented. Everyone has the right to good quality care and equal treatment. Good care is evidence-based care that is justified on medical grounds. Evidence-based working methods, professional knowledge, competence, and customer and patient safety also contribute to the quality of services. Have to takes into account the client's individual needs and views, as well as their native language and cultural background. Interpreter must be hired if necessary. An interpreter or translation can be used if the client is not understood due to a sensory or speech impairment. The client must be treated without violatin...

  I looked at the pages of the Mielenterveyden keskusliitto. Even now, there are over a million people with mental health problems in Finland. I think mental health is a really good topic for social media, it's easy to produce content from it. They have 12.9 thousand followers on Instagram, and 27 thousand on Facebook. Through this, you can also find courses, lectures and events organized by many sub-organizations. There are videos on YouTube, the most views are with the series called Metalliitieri, which has received a whopping 29 thousand views with Marko Hietala's visit! Using celebrities in videos is an effective way to expand awareness of mental health issues. Social media can certainly reach young people, and depending on the platform, people of other ages. People can recognize that aha, I think I suffer from this. This is not just my thing, there are others who feel the same way. Getting help can easily happen with a one-click tactic via the internet, if meeting peop...

  My Studies   I think the studies to become a social worker have started well. I have quickly caught up with my studies. My studies at Open University have definitely helped in that. I have collected more than 60 points! One of them dealt with strength, because strongmanship is interesting. The other studies were well connected to this social worker education. I feel like I can easily get into a flow state. The disadvantage of studying seems to be my private life, my family. I am a masseuse by my most recent education, and I work as a cleaner. I have founded a cleaning company, private trader. Im also a paid employee another cleaning company. Cleaning is a nice, stress-free job! I would hope that through the social worker education, I would open up routes to other interesting educations that I could do as an entrepreneur! I just don't know what that would be yet. The reason why I went to this school was my great interest in psychology. Through this, I hoped to get hol...

  Benner´s Theory.   Benner's theory is the Beginner to Expert theory developed by Patricia Benner for nursing work in the 1980s.  In it, Benner divides competence into 5 levels. A new level, Mastery, has been added later, but it is not here because it is not part of the original theory. The theory has been used in several studies in the health sector to describe the levels of professional competence and the learning needs that arise at each level. 1. Novice 2. Advanced Beginner 3. Competent 4. Proficient 5. Expert Here is a mind map made of Benner's theory. Youtube. (Dr. Carl Balita.  Patricia Benner Presents the Novice To Expert Theory | The Living Legacy of Nursing Theorist . 13.12.2024). Retrieved  from  https://www.youtube.com/watch?v=dbBu6fkjyeo&t .  Accessed on 27.2.2025 Nursing the future. Dr Patricia Benner´s skills . Retrieved from:  Dr. Patricia Benner - Nursing the Future . Accessed on 27.2.2025 Nurmi, A-E. 2018.  ...

  The customer is always met as an individual. Talking to customer by customers name and greeting the customer in Finnish. Greeting in Finnish can help increase the feeling of togetherness. After greeting you can ask in which language he wants to continue. If you are unsure about the pronunciation of the name, you can ask the customer directly. Use clear language, speak one thing at a time. Make sure the customer has understood the core issues. Talking about everyday things builds trust. Ask, how's it goin. Remember, person's identity consists of many different things, a person is more than a refugee or an immigrant. You have to be aware that every culture has its own values, ideals and ways of doing things. Consider the influence of your own culture on your actions and attitudes. You can ask the customer directly if you are wondering something. Using an interpreter when necessary is important. The interpretation must be external, from the point of view of the customer...

Dialogue, according to David Bohm's book On Dialogue (1990), is a social and psychological activity in which together we try to reach a better understanding. In a dialogic discussion, others are met as equals and as equals, with dignity, respecting different thoughts and interests. Speeches are taken and used equally. Being dialogic helps to meet people from different cultural backgrounds. Being dialogic helps to face different cultures and people from different cultural backgrounds. Dialogical skills are honed by practicing, the more you do it, the better you get at it. Temperament has an effect. A person with an active temperament is naturally involved and takes up space. Withdrawal temperaments are more likely to follow on the sidelines. In a dialogical conversation, the active temperament has to learn to give space to others, and the withdrawn temperament to take space and position. What is essential is a genuine meeting, where thinking and discussing together is successf...